Refund policy

If you want to return an item, this must be submitted via email to hello@sandrinediodati.com within 14 days from the delivery date with the order number.

I can only accept items if they are unworn, new and without any sign of damage, nor without stones or other parts missing, in its original boxed packaging and with proof of purchasing.

For bespoke items, the EU rule of a 14-day cooling off period for online purchases does not apply as these items are made to order. Bespoke items are not eligible for a refund.

Of course, if an item is faulty or does not look or work as advertised on this site, I will repair, replace, reduce the price or give you a refund. (Note that this is within the limits of visual differences as described in the Terms of Service as materials such as chains and (precious) stones can always differ slightly from item to item.)

Please contact me if you think something's wrong with your item and I'll be happy to assist you.

What if the size is wrong?

Make sure you know the correct size before you order, as I cannot exchange items because of sizing issues. Instructions on the best way to achieve this can be found in the Sizing section.

For certain rings, it is possible to change the size after purchase. However, the cost for this is € 40.- plus material cost and shipping costs. Please contact me for a quote if you'd like your ring resized.

How long until I get my refund?

Once I receive your item in unworn and undamaged condition, in its original packaging, and with proof of purchase, a refund is initiated as soon as possible. Most credit card providers can take up to 7 business days to process your refund before it show up in your bank account, for other payment methods please contact your payment provider.